Frequently
Asked Questions
E-mail
Q.
How do I setup the email aliases
A. login using the usercode and password you
were supplied when you joined up. Then, click on Email Aliases and you
can add and update existing aliases from there. Changes may take 12-48hrs
to sort themselves out.
Q. How much would it cost for additional
addresses?
A. You can have unlimited aliases on your hosting
account (eg sales@... and info@...) - without incurring any extra charges.
Q. Can I change my password and user
name?
A. Please email support@hostingnewzealand.co.nz
if you wish to change your password.
Q. Is it possible to get "wildcard
e-mail" so that "anything at all" sent to a domain name reaches a specific
mailbox?
A. Yes - take a look in your control panel
Q. Can I forward my email to my ISP
instead of collecting it on hosting New Zealand?
A. Yes - take a look in your control panel
Q. How do I configure Outlook to send
and pickup e-mail through Hosting New Zealand?
A. Open Microsoft Outlook; Select Tools from
the menu bar; Select Accounts; Select "Add"; Select "Mail"; Enter In
your Name and click Next (it can be anything you like); Select "I already
have an e-Mail address that I'd like to use"; Enter in your e-Mail address
(eg JohnSmith@mydomain.co.nz); Click on "Next"; Select "POP3" for the
type of server; Enter "mail.hostingnewzealand.co.nz" as the name of
your incoming mail server; Enter (e.g."smtp.xtra.co.nz") "depends
which ISP you are using as the name of your outgoing mail server; Click
on "Next"; Under account name enter in your login name (eg vxxxx1);
Enter your password in the Password field; If you don't wish to be prompted
for your password; whenever you check e-Mail, tick the "Remember Password"
Box; Click on "Next"; Select Finish - Your account has now been set
up.
OR... take a look in your control panel, there is an auto setup!
Q. What are the pros and cons of my
email hosted on Hosting New Zealand vs it forwarded to my ISP?
A. If you have your emailed collected at Hosting
New Zealand for you to pick up then you will need to modify your existing email
application to connect to our server. If you do not want to adjust settings
in your email application then it would be better for you to have your
email forwarded to your existing ISP. Your ISP can then not charge you
for the domain name hosting etc. If you change ISP then you can use
the members' area to change the forwarding address for your email. Hosting
your email with Hosting
New Zealand and not forwarding it means you do not need to change anything when
you change ISP.
Q. Is there any virus and spam checking
on emails?
A. Yes - we use a product called SpamAssassin
to stop spam getting into your mail box. This typical captures over
5000 emails a day!. The product also includes simple virus scanning
for rogue attachments etc.
take a look in your control panel for this to be activated
Domain names
Q.
I would like a domain name to be pointed at a folder in my web site
- does this cost any extra?
A. No
Q. Is it possible to put an extra word
in front of my domain name - e.g. http://someothername.mydomain.co.nz
?
A. Yes - log in to the members area and add
a domain alias.
Q. How do I register a new domain name
A. Log on to the members area and scroll down
to see the type of service you want for the new domain. This could be
website subhosting or just email hosting, or just parking of the domain
name. Goto this page.. http://www.hostingnewzealand.co.nz/order.html
Q. How can I check if a domain name
is available for registering?
A. We can help recommend the best domain name
for you, set them up for you, and register
on your behalf so you own the name...please fill in this form to proceed http://www.hostingnewzealand.co.nz/order.html
Q. How much does it cost to register
a domain name?
A. Full domain registration charges are here http://www.hostingnewzealand.co.nz/domain-names-newzealand.html
Q. How do I transfer an existing domain
name to be hosted at Hosting New Zealand?
A. Visit this page http://www.hostingnewzealand.co.nz/order.html also it will generally cost
less per annum for your domain name than anywhere else!
Q. What domain names can Hosting New
Zealand host?
A. Any domain extension that the Internet supports
i.e. .nz, .com.au, .com , .as etc
E-commerce
Q.
Do I need to know a special language to setup my e-commerce store?
A. No. However, PHP is an advantage for having
100% control over the store design.
Q. What can you offer regarding shopping
basket software, Can you point me to some sites that are using it?
A. Have a peek in your account "login"
you will notice there is a free one installed
Q. What do I need to do to make my web
site a secure website, securing credit card facilities?
A. You can sign up for our secure order form package.
This means we take your existing insecure web order form and put it on
a secure server with its own special IP address. You then adjust your
web site to point to our secure server and then your customers can then make online orders over a secure Internet connection. The credit card
details are stored on our server and you can pick them up for manual processing
with your bank. Our unique encryption system means that we do not store
all the credit card details on our server - instead, some are sent to
you via email. This reduces the chances of any theft.
Web site maintenance
Q.
Can I use any provider I want and have access to your server for editing
my website or do I need to dial your server to have access?
A. You can use any provider and just need an application
that supports FTP e.g. Dreamweaver, CuteFTP, Frontpage etc
Q. Will I need something like FTP to
do the transfers?
A. Applications that support FTP include Dreamweaver,
CuteFTP, Frontpage and the FTP command line in Windows.
There is also a option to transfer files via explorer via your Control
Panel
Q. Is there support for Frontpage Extensions?
A. Yes they are free, login to your control panel
to add them.
Q. Can I build my website using Microsoft
Publisher, FrontPage, or Dreamweaver?
A. Yes
Q. How can I change my site?
A. On joining you are supplied a login and a password.
You then use these with FTP to connect with Utopia. Applications that
support FTP include Dreamweaver, CuteFTP, Frontpage and the FTP command
line in Windows.
Handy Tips
Q.
How do I show my own "page not found" error instead of the standard browser
one?
A. Create a page called 404.htm (for pages not
found), 403.htm (for forbidden pages) and 500.htm (for CGI errors).
General
Q.
I have forgotten username and password for members area. How can I get
it?
A. visit this page http://www.hostingnewzealand.co.nz/support.html and let us know who you are and what web site you host with us.
Q.
I have forgotten username and password for uploading web site. How can
I get it?
A. visit this page http://www.hostingnewzealand.co.nz/support.html and let us know who you are and what web site you host with us.
Q. How do I view my web stats and access
log?
A. Log in to your control panel and you will
see links to the access logs.
Q. Is there a hit/page counter available
for web pages?
A. Yes - simply visit your control panel.
Also you can visit this page http://www.hostingnewzealand.co.nz/support.html and
ask for a site meter to be installed on every page of your site, this
can also track
people coming from search engines etc.
Q. Can I host PDF documents?
A. Yes
Q. How long will it take to set up
additional services?
A. Since you would already have an account with
Hosting New Zealand the services are usually set up on the same or next
day.
Q. What is the name of , FTP and POP
server
A. mail.hostingnewzealand.co.nz and ftp.hostingnewzealand.co.nz
Q. Can I on-sell my virtual web space?
A. Yes. However, there is an additional service
charge per month to cover administration. This is called Sub-hosting.
Volume discounts are available.
Q. I want to move my site over to Hosting
New Zealand, shall I just fill out the form onsite?
A. Yes - just complete the form and we will
e-mail your details about payment etc |
